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cloud, technology and beyond

An Introduction to Service Integration and Management (SIAM)

Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique business needs, lower the cost of services, or simply drive innovation. Some of them are transitioning from a single vendor outsourcing model to a multi-sourced operating model, which is ultimately leading to an extraordinary increase of complexity in managing multiple suppliers.

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The new twisted definition of DevOps

This blog is inspired directly from this podcast from notable industry luminaries at Cloud Technology Partners and CSC. In synopsis, it talks about how DevOps, as a way of working and engaging with the business is able to support digital strategies and movements towards the cloud.

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Important considerations for bimodal change management

Service Management, DevOps

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30 Jun 2016

The hot topic around the Service Management water cooler at the moment is the concept of bimodal change and how the adoption of this is essential when embracing a DevOps framework. While the conversation threads are predominantly focused on determining what this approach means and how it benefits the organisation, the talk is relatively quiet on how to implement such a model and how this approach aligns to the standard ITIL change management process.

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Is BusDevOps the next cab off the rank?

Service Management, DevOps

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02 Jun 2016

One of the areas that I have been trying to grapple with since starting to understand the DevOps approach is - how does business strategy keep pace in the world of continuous delivery?

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Learning through doing - the only way to truly grasp DevOps

Service Management, DevOps

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06 May 2016

We all have different capabilities when it comes to learning something new. Some can grasp things very easily and some take time, and repetition to get a hold of a new idea. Most of us however, struggle to pick something up when it turns what we’ve been doing for years on its head.

When we have years of programmed “muscle memory” for any discipline, the notion of throwing a whole lot of it out to start again, is not only an affront to our senses, but most likely something we would actively try and avoid.

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ITSM Tools - Customisation without fear?

Service Management

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13 Apr 2016

Hello, my name is James Coope. I am not a perfect human being. I like things for the wrong reasons, buy things based on past fears and occasionally I get caught up by the hype surrounding certain consumer products.

I am not proud of this. In fact, over the past few years I have tried very hard to improve in this area. I now research everything to death in the hope that I'll avoid that "post-purchase dissonance" one so often feels when buying something that turns out to be nothing like you expected.

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Is DevOps the next ITIL? - Part two

Service Management, DevOps

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06 Apr 2016

In a previous blog I asked the question - Is DevOps the next ITIL? The short answer is no! Read on to understand my reasoning and join in the discussion.

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Is DevOps the next ITIL?

Service Management, DevOps

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10 Mar 2016

The IT Infrastructure Library has come a long way from its humble beginnings in the 90's. DevOps has shot to the top of the hype curve in the last two years, however some questions still remain. Is ITIL still relevant? Is DevOps the update to ITIL that it so surely needs? Does ITIL need to change at all?

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